Contact Us

Your feedback matters to us. If you have a concern about the laboratory, or have a comment that you would like to share, please use the comment form on this page or give us a call at (617) 373-7152, and we will respond as soon as possible. Please note that you will need to provide a contact method in order for us to follow up on your comment or complaint.

LSTC scientists confer on a research project. (Photo by @JStill for Thermo Fisher Scientific)

 A few general reminders: our turnaround time for test results is 48 hours from collection for individually processed tests, and up to 72 hours from collection for tests processed via pooled testing. We recommend that you schedule your test as close as possible to 48 hours prior to any travel or events requiring proof of a negative PCR result in order to ensure that you receive your results in time.

Test results can be accessed through your MyNortheastern portal (students, faculty, and staff) or via https://nuniorchard.netsmartcloud.com/login.jsp?xsso=false (contractors only). For questions about accessing your test results, please consult https://lstc.northeastern.edu/accessing-your-results for instructions and troubleshooting.

For any general questions regarding Northeastern’s COVID-19 response, including contact tracing, isolation, and other wellness questions, please email [email protected] or call (617) 373-7333.